UPSTATUSS Limited (“we”, “us”, “our”) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual.  This policy sets out how we collect, use, disclose and protect your personal information. 

Changes

We may modify this Privacy Policy from time to time, and changes will be in effect once published here. We encourage you to revisit this policy periodically for changes.

How we collect personal information 

We collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products

• third parties where you have authorised this or the information is publicly available. If possible, we will collect personal information from you directly.

Why we collect personal information 

We will use your personal information:

• to verify your identity

• to provide services and products to you

• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

• to improve the services and products that we provide to you

• to undertake credit checks of you (if necessary)

• to bill you and to collect money that you owe us, including authorising and processing credit card transactions

• to respond to communications from you, including a complaint

• to conduct research and statistical analysis (on an anonymised basis)

• to protect and/or enforce our legal rights and interests, including defending any claim

• for any other purpose authorised by you or the Act.

Who we may share your personal information with 

We may disclose your personal information to:

• any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

• a credit reference agency for the purpose of credit checking you

• other third parties (for anonymised statistical information)

• a person who can require us to supply your personal information (e.g. a regulatory authority)

• any other person authorised by the Act or another law (e.g. a law enforcement agency)

• any other person authorised by you

• a business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

Protecting your personal information 

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity or other misuse. 

Accessing and correcting your personal information 

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may charge a fee to cover our reasonable costs of locating the information and providing it to you. 

If you ask us to correct personal information that we hold about you, we will take reasonable steps to correct that information. If we refuse to correct personal information in the manner you have requested, you may ask us to associate your request with the information and we will take reasonable steps to do so.

Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.

Internet Security 

While we endeavour to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk.

Links to third party websites that are not operated or controlled by us are provided for your convenience. We are not responsible for the privacy or security practices of those websites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.